The TROY limited warranty covers materials of construction and workmanship. Normal wear and tear and product finishes are not included. Product finishes that bubble and/or flake off in areas not subject to friction are included for one year.

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Partitions	10 Years
Consoles	10 Years
Console Accessories	2 Years
Equipment Trays	2 Years
Partition Accessories	2 Years
Computer Mounts	2 Years
Partition Accessories	10 Years
Computer Mounts	2 Years
Trunk Organizers	1 Year
Command Posts	1 Year
Product Finishes	1 Year

The TROY limited warranty covers materials of construction and workmanship.  Normal wear and tear and product finishes are not included.  Product finishes that bubble and/or flake off in areas not subject to friction are included for one year. 

Warranty is limited to replacing defective goods and does not include claims of damage to parts not manufactured by TROY PRODUCTS. 

No claims for labor or damages will be allowed by Seller or Manufacturer nor will Seller or Manufacturer be subject to any further liability. 

If parts appear to be defective, their use should be immediately discontinued and the Seller notified promptly so the matter can be investigated without delay. 

If upon investigation by TROY PRODUCTS it is discovered that the causes of failure were due to conditions beyond the control of TROY or misuse or abuse, all guarantees are void.

 

In the event you receive an incorrect part or mistakenly order the wrong part and you wish to return it, please follow these steps:

Call TROY customer service for a R.A. number: (800) 700-8769, ext. 25

Please have your purchase order number and your TROY invoice number handy to expedite the process.

Give the reason for your return. If it is a TROY error, TROY will be responsible for shipping replacement item(s) at its' expense. If it is not a TROY error, the customer is responsible for returning the part(s) and for a re-stocking fee. (To minimize the risk of error, TROY faxes an order acknowledgement for each purchase order and asks that you to review it before shipping.)

TROY will issue a R.A. number. You must mark it clearly on each package to be returned for it to be accepted by TROY.

Please note: Packages with "self-issued" R.A. numbers or with no R.A. number will be rejected.

If replacement of a part is required, TROY will send out the part as quickly as possible. A new invoice for product and shipping will accompany the replacement part(s) and remain valid as a receivable until the original items are received and deemed to be in good condition. At that time, a credit memo will be issued to void this second invoice, less any applicable charges (shipping costs, re-stocking fees, etc.).

 

Credit Memos

TROY issues credit memos only upon receipt of returned items found to be in good condition. If the returned parts were sent back to TROY due to customer error, a 15% re-stocking fee will be applied to the credit memo. For parts such as faceplates (which may ship at a no-dollar amount because they were purchased with a console), a nominal minimum fee applies.

If you have any questions about initiating a return, please call TROY Customer Service.